Years after a cold email led to an unexpected 90-minute conversation, I sat down with Dan Cathy to talk about the things that actually build a culture, why leading with a clear "why" matters more than any tactic, and the early mistakes Chick-fil-A made on its way to becoming known for service.
Read on LinkedIn →Re-watching Hidden Figures with my family surfaced a reflection I didn't expect, about who gets credit, who does the quiet essential work, and what that has to do with how we lead through a moment of rapid technological change.
Read on LinkedIn →A couple more pieces are on their way to this page.